Support
Need support? You’re in the right place!
Below you will find FAQs for the most common questions plus a contact form to send us a message if you need to, we will reply within 24 hours.
FAQs
To redeem your Xbox CD key, follow this Xbox activation guide.
Online (recommended)
Go to redeem.microsoft.com
Sign in to the Microsoft Account associated with your Xbox profile
Enter your 25-character code then follow the prompts
Xbox Series X|S and Xbox One console
Sign in to your Xbox console
From the Home screen, select and open the Store app. (If the Store app is not displayed, go to My games & apps, select Apps, and select the Store app from there.)
In the Store app, move the cursor left or press the View button on the controller to open the side menu
From that menu, select Redeem
Enter the 25-character code then follow the prompts
Below you will find the download links from Microsoft for the different Windows Server editions.
Windows Server 2022
Standard/Datacenter https://www.microsoft.com/en-us/evalcenter/download-windows-server-2022
Windows Server 2019
Essentials: https://www.microsoft.com/en-us/evalcenter/download-windows-server-2019-essentials
Standard/Datacenter: https://www.microsoft.com/en-us/evalcenter/download-windows-server-2019
Windows Server 2016
Essentials: https://www.microsoft.com/en-us/evalcenter/download-windows-server-2016-essentials
Standard/Datacenter https://www.microsoft.com/en-us/evalcenter/download-windows-server-2016
To activate from an evaluation edition install with a key you will need to use the following PowerShell command
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Launch Powershell
Click Start or hit the Start button on your keyboard, type PowerShell, and then right click Windows PowerShell and click Run as administrator.
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Enter command
Enter the following command, changing the edition to either ServerEssentials, ServerStandard or ServerDatacenter depending on the edition you are activating, and changing the ProductKey section with your 25 character product key.
DISM /Online /Set-Edition:ServerStandard /ProductKey:xxxxx-xxxxx-xxxxx-xxxxx-xxxxx /AcceptEula
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Restart
The required changes will be made and it will ask if you wish to restart now, hit Y on your keyboard for yes.
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Check edition
Once restarted, you can run PowerShell again with the following command to check your current edition.
DISM /Online /Get-CurrentEdition
Windows 8.1 ISO download link directly from Microsoft: https://www.microsoft.com/en-us/software-download/windows8ISO
Unless you have a specific key, you should chose the standard “Windows 8.1” edition in the dropdown menu.
Microsoft has removed the official Windows 7 download links from their website, meaning there are now only un-official download links available on the web.
We recommend using Softpedia as a reliable source if you do not have physical installation media.
Windows 7 SP1
https://www.softpedia.com/get/System/OS-Enhancements/Windows-7.shtml
This is how to download the Windows 11 Enterprise ISO using the Windows 11 Media Creation Tool.
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Download the Media Creation Tool
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Launch PowerShell
Launch PowerShell and set the directory path to the folder containing the Media Creation Tool, presumably the downloads folder.
For example: C:\Users\Username>Downloads
Whereby Username is replaced with your PC username.
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Enter PowerShell command
In the PowerShell window, copy and paste the command below and hit Enter to execute.
MediaCreationToolW11.exe /Eula Accept /Retail /MediaArch x64 /MediaLangCode en-US /MediaEdition Enterprise
The MediaArch x64 argument specifies 64 bit, if you require 32 bit simply change this argument to Media Arch x86.
The MediaLangCode en-US argument specifies the language, in this case it is English for US, if you require a different language simply change the language and region tag.
A full list of available languages can be found here: https://docs.microsoft.com/en-us/windows-hardware/manufacture/desktop/available-language-packs-for-windows?view=windows-11
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UAC Prompt
Click Yes on the UAC prompt to confirm the code execution.
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Enter Windows 11 Enterprise product key
On the next window you should be asked to enter a product key, enter a Windows 11 Enterprise product key to continue.
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What do you want to do?
Select Create installation media for another PC.
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Choose which media to use
Select the radio button for ISO File and click Next.
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Download begins
The Media Creation Tool will now begin the download for a Windows 11 ISO armed with the Windows 11 Enterprise edition.
Once it is downloaded, simply run the ISO and follow the on-screen installation steps.
This is how to download, install and activate Windows 11 Home, Pro and Pro for Workstations.
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Download Windows 11 ISO
The Windows 11 ISO can be downloaded directly from Microsoft here: https://www.microsoft.com/en-us/software-download/windows11/
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Install Windows 11
Run the downloaded tool and follow the on-screen instructions.
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Activate Windows 11
In the Windows Search Bar type in “Activation settings” and hit enter. This will load the activation window showing which Windows 11 Edition you have installed and its activation status.
Under the “Change product key” row, click the “Change” button.
A window will open asking you to “Enter a product key“, type or paste in your 25 character Windows 11 key and click “Next“.
Back on the Activation window, your Windows Edition and activation status will update to reflect.
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Troubleshooting errors
Windows can present an error during activation for many different reasons, please run through the troubleshooting steps.
This is how to download the Windows 10 Enterprise ISO using the Windows 10 Media Creation Tool.
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Download the Media Creation Tool
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Launch PowerShell
Launch PowerShell and set the directory path to the folder containing the Media Creation Tool, presumably the downloads folder.
For example: C:\Users\Username>Downloads
Whereby Username is replaced with your PC username.
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Enter PowerShell command
In the PowerShell window, copy and paste the command below and hit Enter to execute.
MediaCreationTool21H2.exe /Eula Accept /Retail /MediaArch x64 /MediaLangCode en-US /MediaEdition Enterprise
The MediaArch x64 argument specifies 64 bit, if you require 32 bit simply change this argument to Media Arch x86.
The MediaLangCode en-US argument specifies the language, in this case it is English for US, if you require a different language simply change the language and region tag.
A full list of available languages can be found here: https://docs.microsoft.com/en-us/windows-hardware/manufacture/desktop/available-language-packs-for-windows?view=windows-10
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UAC Prompt
Click Yes on the UAC prompt to confirm the code execution.
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Enter Windows 10 Enterprise product key
On the next window you should be asked to enter a product key, enter a Windows 10 Enterprise product key to continue.
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What do you want to do?
Select Create installation media for another PC.
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Choose which media to use
Select the radio button for ISO File and click Next.
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Download begins
The Media Creation Tool will now begin the download for a Windows 10 ISO armed with the Windows 10 Enterprise edition.
Once it is downloaded, simply run the ISO and follow the on-screen installation steps.
This is how to download, install and activate Windows 10 Home, Pro and Pro for Workstations.
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Download Windows 10 ISO
The Windows 10 ISO can be downloaded directly from Microsoft here: https://www.microsoft.com/en-us/software-download/windows10
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Install Windows 10
Run the downloaded media creation tool and follow the on-screen instructions.
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Activate Windows 10
In the Windows Search Bar type in “Activation settings” and hit enter. This will load the activation window showing which Windows 11 Edition you have installed and its activation status.
Under the “Change product key” row, click the “Change” button.
A window will open asking you to “Enter a product key“, type or paste in your 25 character Windows 11 key and click “Next“.
Back on the Activation window, your Windows Edition and activation status will update to reflect.
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Troubleshooting errors
Windows can present an error during activation for many different reasons, please run through the troubleshooting steps.
Sometimes the order delivery email fails to deliver to your inbox for a variety of reasons, instead you can follow these steps to view your keys.
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Go to your order
– Go to your orders page: https://www.vevodigital.com/my-account/orders/
– Click the view button as highlighted in red in the above example.(If you are asked to log in, use the same login you used at checkout.)
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View your CD keys
– Your keys will be shown on the your order page as highlighted in red in the above example.
– You will also see an activation guide or download link to use with your product as highlighted in green in the above example.
– There is also an option to download the keys to a CSV or TXT file, this is useful if you have bought multiple keys.(If the order status is still processing, then we are working on completing your order.)
How to download, install and activate Visual Studio 2022.
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Download the installer
Head to https://visualstudio.microsoft.com/downloads/
Click the Free Trial button under the edition you wish to download, in this case we will download the Professional version.
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Run the installer
Run the downloaded .exe installer package named “VisualStudioSetup”. Go through the onscreen installation process to install the workloads, components and language packs of your choice as well as selecting the installation location.
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Open activation window
Once installed, click the Help menu dropdown, then click Register Visual Studio.
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Activate with a key
Click Unlock with a Product Key and enter the 25 character product key and click Apply.
Your Visual Studio 2022 software is now fully activated and ready to use.
How to download, install and activate Visual Studio 2019.
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Download the installer
Head to the following page and the download will automatically begin: https://visualstudio.microsoft.com/thank-you-downloading-visual-studio/?sku=Professional
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Run the installer
Run the downloaded .exe installer package named “vs_Professional”. Go through the onscreen installation process to install the workloads, components and language packs of your choice as well as selecting the installation location.
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Open activation window
Click the “Help” menu, then click “Register Product”.
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Activate with a key
Click Unlock with a Product Key and enter the 25 character product key and click Apply.
Your Visual Studio 2019 software is now fully activated and ready to use.
Below you will find the direct ISO download links from Microsoft for Visio Professional 2021 in different available languages.
Portuguese: https://officecdn.microsoft.com/pr/492350f6-3a01-4f97-b9c0-c7c6ddf67d60/media/pt-PT/VisioPro2021Retail.img
This is how to upgrade from Windows Home to Windows Pro using an upgrade key.
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Open Activation Window
Select Start > Settings > System > Activation.
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Enter your key
Select Change product key, and then enter the 25-character Windows Pro upgrade key.
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Confirm
Select Next to start the upgrade to Windows Pro.
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Troubleshooting errors
Windows can present an error during activation for different reasons, please run through the troubleshooting steps.
Windows can show an activation error for a variety of reasons, we include some of the most common errors codes below, plus some general troubleshooting steps for you to run through.
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(0xC004F050) error code
The (0xC004F050) error code means the key cannot activate the edition of Windows you have installed on your PC because the edition of the key does not match the edition installed.
Reason:
– The license cannot be used to upgrade an existing installation, e.g. going from Home to Pro edition without performing a fresh Windows install.Solutions:
– Perform a fresh Windows installation using the ISO (see guides below).
– Purchase a Windows product key that matches the Windows edition you have installed.Windows installation guides:
Windows 10 installation
Windows 11 -
(0x80070490) error code
The 0x80070490 error code is most commonly seen when attempting to upgrade an existing Windows edition, follow these steps to resolve.
– Press Windows key + X
– Go to Settings
– Click Update and Security
– Click Troubleshooter then Additional troubleshooter
– Look for Windows Update and run the troubleshooter
– Download the this tool to reset the Windows Update Components (Works for both Windows 10 and 11): https://www.tenforums.com/tutorials/24742-reset-windows-update-windows-10-a.html
– Restart your PC
– Press Windows key + X
– Go to Settings
– Click Update and Security
– Check for Updates and install all updates available.
– Restart your PCAttempt the upgrade to Windows Pro by entering your product key in the Activation window.
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Internet connection & system time
Make sure your computer is connected to the internet and that the system date and time is set correctly for your timezone.
If you have no internet connection, you will see the icon shown above and you must restore your internet connection.
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Activation troubleshooter
Run the Windows Activation Troubleshooter which will attempt to automatically resolve any issues.
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Windows update
Check Windows Update for any outstanding updates, download and install any outstanding updates.
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Restart your PC
Restart your PC and retry the activation.
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Activate by phone
Try a phone activation by clicking the Activate by Phone link on the activation page (if the option is shown).
To redeem your Steam CD key, follow this Steam activation guide.
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Steam client & Steam account
You will require a steam account and the game client, the Steam game client can be downloaded here: https://store.steampowered.com/about/.
And you can create an account here if you do not already have one: https://store.steampowered.com/join/. -
Launch Steam client
Launch the Steam client and login to your Steam account.
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Redeem code
Click the games drop down menu in the top left then choose “activate a product on Steam”
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Redeemed
Follow the onscreen instructions to complete the process and add the game to your Steam library.
Below you will find the download links from Microsoft for the different SQL Server editions.
2022
https://www.microsoft.com/en-us/evalcenter/download-sql-server-2022
2019
https://www.microsoft.com/en-us/evalcenter/evaluate-sql-server-2019#Get-started
2017
https://www.microsoft.com/en-us/evalcenter/evaluate-sql-server-2017-rtm
2016
https://www.microsoft.com/en-us/evalcenter/evaluate-sql-server-2016
To redeem your PSN CD key, follow this PSN activation guide.
Online
Step 1: On a web browser, Sign in to your PlayStation Network
Step 2: In the Account section on the left, select Redeem Codes
Step 3: Enter your 12-digit voucher code or prepaid PlayStation card number, and select Next
Console
Step 1: From the Playstation Menu, go to the PlayStation Store.
Step 2: Select Redeem Codes on the left hand side menu
Step 3: Enter the code and select Continue
Step 4: The content will be automatically applied to your account, available for immediate download, or available in your Library > Purchased section
Below you will find the direct ISO download links from Microsoft for Project Professional 2021 in different available languages.
Portuguese: https://officecdn.microsoft.com/pr/492350f6-3a01-4f97-b9c0-c7c6ddf67d60/media/pt-PT/ProjectPro2021Retail.img
Faulty Product
We provide a 30 day guarantee from the time of delivery to report a faulty product via our contact page.
Upon receiving the report we will provide troubleshooting steps to resolve the faulty product within 24 hours.
If the faulty product cannot be resolved via troubleshooting steps, we will provide a replacement product or a full refund.
Unused Product
An unused product can be returned in unused condition up to 30 days from the time of delivery by submitting a cancellation request via our contact page.
If a product has been used, e.g. if a CD key has been redeemed, it cannot be returned as we are unable to resell the product.
Returning an unused product is subject to a minimal cancellation charge of 3.4% + $0.30 (USD) deducted from the total refund amount to cover our incurred processing costs.
Refund Process
A refund will be issued within 24 hours of us agreeing to issue a refund, you will receive an email confirming the refund from us and Stripe.
Refunds can only be made to the original payment method.
A refund can take up to 10 days to reflect on your card/bank statement, this is beyond our control.
No extra fees
We never add any extra fees, such as shady “buyer protection” or extra “payment processing” fees like some other websites do when you go to pay.
Payment currency
We accept all payments in USD, if you pay with a card held in a currency other than USD your card issuer may charge you a currency conversion fee.
Payment methods
We accept the following major card brands:
Visa
Mastercard
American Express
As well as the following digital wallets:
Apple Pay
Google Pay
Link (Stripe)
Payment security
Payments are processed securely via our payment partner Stripe, which is both PCI and PSD2 compliant and AES-256 encrypted. Vevo Digital does not handle, process or store your card information at any point.
Identify Vevo Digital charges
The statement descriptor for payments made to us on your card/banking statement will show as “vevodigital.com”.
What type of keys do you supply?
First let’s cover the biggest issue and that’s the type of key, we know the biggest problem in this industry is unscrupulous sellers supplying MSDN (Microsoft developer network) keys which are not meant for resale and will get de-activated by Microsoft, splitting MAK (multiple access keys) to multiple customers rather than for their intended use in a single organization which will get de-activated by Microsoft, or supplying OEM keys without telling you it’s an OEM key and the restrictions that come with them.
Here at Vevo Digital we never supply MSDN keys, we do not split MAK keys, and our OEM products are clearly identified along with their restrictions. It’s why our prices are somewhat higher than a lot of our competitors who are selling keys they should not be.
We only supply three types of key, which is always clearly indicated on the product page:
Retail – These are keys sent out to retail distribution for any consumer to use.
OEM – These are keys sent out to “original equipment manufacturers” to activate software on newly built computer systems. If you’re building a new computer system you could be classed as an OEM, you can use these keys with certain limitations clearly shown on the product page.
MAK – These keys are sent out to organizations to perform multiple activations on their internal computer systems, each MAK key has a set number of activations and will never be split or shared.
How can I be sure your keys are genuine?
A few reasons, and how you can verify for yourself:
– All of our keys will pass Microsofts activation servers.
– The keys we deliver will match the advertised key type and will never be an MSDN key, or a split MAK key.
– Keys redeemed directly through the Microsoft website (most Office keys) will be listed under your Services & Subscriptions page, exactly the same as if you bought from a big box retailer, or directly from Microsoft themselves.
– Although not officially supported by Microsoft, you can use a PID checker to confirm the type of key and its validity.
– On Windows you can run the following CMD prompt to confirm the key type of your Windows key: slmgr /dli
– We encourage you to contact Microsoft directly with the key and ask them to confirm the key type and authenticity.
What do your customers have to say?
We outsource our review collection and review hosting to third party services to help alleviate the worry that reviews are altered or removed, which often happens online.
We use Trustindex to collate all customer reviews from our Trustpilot and Cusrev pages, check out our review summary page here: https://www.vevodigital.com/verified-reviews/
What is your returns policy?
In the unlikely event you have an issue with a key it’s often down to a system error, system incompatibility or how it’s being used and can be easily fixed by troubleshooting.
We provide a 30 day replacement or full money back guarantee should any issues not be resolvable for peace of mind.
Our full returns & refunds policy can be found here: https://www.vevodigital.com/faq/our-returns-refunds-policy/
What if I still have questions?
Feel free to contact us and we’ll answer any specific questions you have: https://www.vevodigital.com/contact/
What you will receive
A new and unique, single use “CD key” that will grant you a digital license for the purchased product.
How long does it take
For most products it’s within 5 minutes, for a select few it’s within 24 hours.
The delivery timeframe is shown on each product page, just above the add to cart button.
How you will receive it
We will send you an order complete email with a link to access your CD key(s).
You can also access your CD key(s) directly via the orders page of your Vevo Digital account: https://www.vevodigital.com/my-account/orders/
To redeem your Origin CD key, follow this Origin activation guide.
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Origin client & Origin account
You will require an Origin account and the game client, the Origin game client can be downloaded here: https://www.origin.com/nld/en-us/store/download.
And you can create an account here if you do not already have one by clicking Register in the lower left hand corner here: https://www.origin.com/. -
Launch Origin client
Open the Origin game client and click the Origin menu in the top left.
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Redeem code
Select “Redeem Product Code” then enter your serial code.
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Redeemed
The game will be added to your “My Games” section of Origin ready to be installed.
Below you will find the direct ISO download links from Microsoft for Office Pro Plus 2021 in different available languages.
Portuguese: https://officecdn.microsoft.com/db/492350F6-3A01-4F97-B9C0-C7C6DDF67D60/media/pt-PT/ProPlus2021Retail.img
This guide walks you through how to activate a Microsoft Office product key.
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Get started with Microsoft products
Go to setup.office.com, click get started.
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Microsoft sign in
Sign in to your existing Microsoft account, or create a new one.
*This needs to be a personal Microsoft account, not an organization account. -
Enter your product key
Paste your 25 character product key into the box, make sure the account the product key will be added to is correct, click next.
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Confirm your product key
Confirm the product is correct, select the language you wish to use, click redeem.
*There are no refunds after clicking redeem, this is due to the key being consumed and the license being permanently tied to your Microsoft account.
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Uninstall existing Office suites
Before installing your new Office suite you should uninstall any old Office suites on your computer. Old Office installs are known to cause conflicts with a new installation, Office 365 in particular will attempt to override your new install.
Links to the Microsoft uninstall guides for Windows PC and Mac:
Uninstall Office on Windows PC
Uninstall Office on Mac -
Install Office
Double click on the Office installer that was downloaded to your computer (most likely in your downloads folder) and follow the on-screen instructions.
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Install complete
Your install is complete when you see the message “You’re all set! Office is installed now”.
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Activation wizard
This only applies to Office 2016 Suites or older.
Upon opening an Office App for the first time you will be asked to activate your product with the Office Activation Wizard.
Select “I want to activate the software over the Internet”, and then select next. Follow the prompts to complete the activation.
If the internet activation fails, try the “I want to activate the software by telephone” and then select next. Follow the prompts to complete the activation.
This guide walks you through how to activate a Microsoft Office product key.
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Microsoft sign in
Go to login.live.com
Sign in to your existing Microsoft account, or create a new one.
*This needs to be a personal Microsoft account, not an organization account. -
Enter your code
Go to account.microsoft.com/billing/redeem
Paste your 25 character product key into the box, make sure the account the product key will be added to is correct, click next.If you see an error saying “This code has already been redeemed“, skip to step 4 of this guide.
If you see an error saying “You are not logged in. Please login before redeeming a token“, click here for a guide to resolve. -
Confirm and redeem
Confirm the product is correct, click confirm.
*There are no refunds after clicking confirm, this is due to the key being consumed and the license being permanently tied to your Microsoft account.
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Download Office
Go to the services & subscriptions page of your Microsoft account, you will see your redeemed product listed, along with the date it was added to your Microsoft account.
Click the install link on the right hand side to download Office.
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Customize the download
Choose the language and version you wish to install then click the install button to download.
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Uninstall existing Office suites
Before installing your new Office suite you should fully uninstall any old Office suites on your computer. Old Office installs are known to cause conflicts with a new installation, Office 365 in particular will attempt to override your new install.
Links to the Microsoft uninstall guides:
Uninstall Office on Windows PC
Uninstall Office on Mac -
Install Office
Double click on the Office installer that was downloaded to your computer (most likely in your downloads folder) and follow the on-screen instructions.
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Install complete
Your install is complete when you see the message “You’re all set! Office is installed now”.
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Sign in to set up Office
Upon opening an Office App for the first time you will be asked to sign in to your Microsoft account, sign in to the same account you used in step 1 of this guide, as that is the account the license is tied to.
My card was declined at checkout
The most common decline reason a card is declined at checkout is the ZIP/postal code not matching the details your card issuer has on file. Make sure the billing details entered at checkout match those your card issuer has on file to avoid this.
You may be asked to authorize the transaction with your card issuer via an on-screen prompt, known as 3-D Secure. This is usually completed via an in-app approval or as an SMS text sent from your card issuer.
If you are certain the billing details are correct, you may need to reach out to your card issuer to authorize the payment.
If you are using a VPN please disconnect while making the payment, certain VPN IP addresses may be blocked due to prior fraud from other malicious users of the VPN.
Pending charge on my card
If your card is declined at checkout, you may see a pending ‘pre-authorization’ charge on your card statement, this will automatically be removed usually within 24-48 hours, as no successful charge was made.
To redeem your Microsoft Store CD key, follow this Microsoft Store activation guide.
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Open the Microsoft Store app
Load the Microsoft Store app, make sure you’re signed in to the Microsoft account you wish to link the product to.
Click the three dots in the top right corner to open a drop down menu, then click “Redeem a code”.
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Enter your code
Type or paste in your 25 digit code and click “Next”.
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Confirm product
You will be shown the product you’re going to get by redeeming the code. Upon clicking “Confirm”.
The product is permanently linked to your Microsoft account and there are no refunds past this point.
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Install
The product is now linked to your account and you’re ready to download and install. Click the three dots again, in the drop down menu click “My Library”.
In the left hand column, click “Ready to install”, your redeemed product will be listed here, with an “Install” link to click.If you had a trial/demo version of a product already installed, you must uninstall that first. Otherwise it can cause an error saying you still only have a trial/demo version, despite redeeming a code for the full product.
Delete my Vevo Digital account
We can delete your Vevo Digital account upon request, please send a message to request account deletion.
We will send a confirmation to the email address linked to the account to confirm the deletion request.
Once your account has been deleted you will lose access to any orders and will not be able to retrieve your key(s) again, so please make your own backup prior.
I forgot my password
If you have forgotten the password to your Vevo Digital account, you can request a password reset here: https://www.vevodigital.com/my-account/lost-password/
Vevo Digital has a vast network of vendors and contacts to draw upon when sourcing products and services from around the globe, allowing us to take advantage of bulk buying and currency exchange rates allowing us to achieve low prices. Because we only sell digital goods and services, we can completely eliminate the costs associated with the handling of physical goods. We then pass these combined savings along to our customers, ensuring that our prices are the most affordable possible.
To redeem your Call Of Duty BETA CD key, follow this Call Of Duty Beta activation guide.
- Go to https://www.callofduty.com/modernwarfare2/beta
- Click the “Redeem Code” button
- Sign in to or create a new Call of Duty account
- Enter your BETA code provided by us (shown on your orders page)
- Select the platform you wish to play on
- Select your Country
- Click the “Submit” button
You can add Battle.net codes to your Blizzard account through the website or through the Battle.net App. This includes game keys, Blizzard Balance codes, game time codes, gift codes, pets and mounts, and promotional codes.
Claim Your Code on the Website
Step 1: Log into your Account Overview page
Step 2: Enter the code in the Redeem a Code box and click Redeem Code
Claim Your Code On The Battle.net Mobile App
Login to the Battle.net Mobile App
Click Profile
Expand the Account section
Choose Redeem Code
Claim Your Code On The Battle.net Mobile App
Login to the Battle.net Mobile App
Click Profile
Expand the Account section
Choose Redeem Code
Limitations and Restrictions
Some codes have regional restrictions. You cannot use a code that doesn’t belong to your region.
A code can only be claimed once & once claimed, cannot be sold, traded, gifted, etc.
Some codes must be activated by the cashier before they work. For example, Blizzard Balance purchased in a shop.
Some codes must be claimed before their expiration date. For example, promotional codes.
Item or pet codes distributed prior to BlizzCon 2009 and all World of Warcraft Trading Card Game item codes must be redeemed through the World of Warcraft Promotion Code Retrieval page.
An Adobe Creative Cloud redemption code is a combination of 24 alphanumeric digits, for example J72D-I83E-N87F-213E-B980-K915.
To redeem your Adobe Creative Cloud redemption code, follow this Adobe Creative Cloud activation guide.
Open the redemption page
Open the Redeem your Creative Cloud membership page and sign in or create a new Adobe account.
Enter redemption code
Enter the 24 character redemption code provided by us and follow the on-screen steps.
Download & install
Download and install the software apps of your choice from the Apps page.
This is what to do if you see a “You are not logged in. Please login before redeeming a token” Microsoft error message error message on the Microsoft redemption page.
Try a private/incognito browsing session
Sometimes a caching/cookie issue can cause the Microsoft website to show this error thinking you are not logged in.
To negate this you can open a private/incognito browsing session in your web browser (instructions below for the most common browsers), log in to your Microsoft account again and attempt the redemption.
Chrome:
Click More New Incognito Window.
A new window appears. In the top corner, check for the Incognito icon .
Firefox:
Click the menu button and then click New Private Window.
Edge:
Click Settings and more > New InPrivate window.
Safari:
In the Safari app on your Mac, click File > New Private Window, or switch to a private window that’s already open.
Opera:
Click and click Private mode.
Vivaldi:
Go to the Vivaldi menu > File > New Private Window.
Try a different web browser
Sometimes the easiest option is just to try a different web browser entirely, log in to your Microsoft account again and attempt the redemption from a different web browser.
This is what to do if you see a “This code has already been redeemed” error message on the Microsoft redemption page.
Check your services & subscriptions page
Sometimes the Microsoft redemption page glitches during redemption and states the key has already been redeemed, when it’s actually been applied to your account already.
Check the services & subscriptions page of your Microsoft account to see if the software is already linked to your account on the following page: https://account.microsoft.com/services
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