Get In Touch
Got a question or need help? We’ve placed our most frequent FAQs here for your convenience as well as easy access to our full FAQ section. If you still need our help, please get in touch by filling out the form on this page and a member of our support team will get back to you within 24 hours.
Activation keys are delivered digitally in text or image format via email. Delivery is usually instant, however on some occasions it may take up to 24 hours, please bear this in mind.
Once your order is verified (on some occasions proof of ID and/or address may be required) you will receive an 'Order Completed' email containing a link to the purchased product key(s).
Straight Talk orders are added directly to the mobile number submitted within 48 hours. You will receive an 'Order Completed' email when the refill has been applied.
If you are unable to log in to your account and are receiving an error message saying 'You need to verify your email address before you can login.' you must first confirm your email address by following the link in the email we sent to you titled "Please verify your Vevo Digital account". Please check your spam/junk folder if you can't see this email in your inbox.
Failing to do this and repeatedly trying to log in will cause the system to temporarily lock your account to keep your account secure.
If your account has been locked, please send us a message via the Contact Us form and we will be happy to assist.