FAQs

Frequently Asked Questions

For your convenience we have answered the most common questions we receive.


This is a security measure to help us keep your account secure and verify genuine purchases. It doesn't cost you anything and only takes a few seconds to complete on the checkout page.

Your number will never be used for marketing purposes and will never be shared or sold, it is solely for identity verification.

We use PayPal as they’re one of the most trusted and secure payment providers in the world as well as being widely used. They allow you to checkout with your PayPal balance, or a Debit/Credit card if you do not have a PayPal account.

PayPal Acceptance Mark

Downloadable content (DLC) is additional content created for an already existing video game. This means you will require the original base game to be installed to add the DLC content to.

An example of this is The Sims which has many expansion DLC packs. To use any of the DLC you need to have the base Sims game installed first.

As per the delivery information provided on every product page, on some occasions delivery may take up to 24 hours and may require additional customer verification, during this period the order status will show as 'On Hold'. You do not need to contact us during this period.

We're sorry to hear you're having a problem, please contact our support team and they will work with you to resolve your problem ASAP.

Please go to the Contact Us page and fill out the form, alternatively, you can use the live chat (located in the bottom right hand corner of your screen) if an agent is online.

For new NordVPN customers

  1. Navigate to https://join.nordvpn.com/order/activate/
  2. Enter your activation code and fill out the email and password fields you want to use for your account
  3. Click "Create Account"

To download NordVPN on your desired platform, please go to the below page

https://nordvpn.com/download/

Here are the steps to activate a Windows 10 retail key. Please bear in mind you must already have Windows installed on your PC, if you do not have any version of Windows installed, you will require an OEM key for a fresh install.

If you have a Pro edition of Windows installed you cannot activate a Windows 10 Home key, you will require a Windows 10 Pro key.

Before starting: Make sure you have backed up any important data, the upgrade process is usually goes very smooth, however there is always a chance something could go wrong. It is good practice to backup your data before making any major system changes.

Activate Windows 10 already installed:

  1. Select the Start button, then select Settings  > Update & Security  > Activation.
  2. Select Change product key, and then enter the 25-character product key.
  3. Select Next to start the activation.

Upgrade from Windows 7 / 8.1 to Windows 10:

  1. Select the start button and navigate to 'Control Panel', you can also search 'Control Panel' in the search bar
  2. Scroll down the 'Control Panel' page and select 'Windows Update'
  3. Here you should have an option to 'Upgrade to Windows 10', click the 'Get started' button
  4. Read and accept the terms & conditions
  5. Chose your upgrade time in the schedule menu
  6. Once the upgrade begins, your machine will restart several times, do not unplug or turn off your PC while this is happening
  7. Once the upgrade process has completed, you can refer to the above stages to use your Windows 10 Home / Pro key on your newly upgraded system.

Redeem your Xbox code via the Xbox website (recommended method):

  1. From Xbox.com, use your Windows Live ID to sign in to your Xbox Live account.
    2. Select My Account from the My Xbox drop-down menu (by clicking on your profile picture in the top right hand corner).
    3. Click Redeem Code to enter the pre-paid code for the content that you want to redeem.
    4. Follow the instructions that appear on the screen to enter and confirm the redemption on the pre-paid code.
  • You may get an error saying "You might need to redeem it on a console" - In which case please use the below method to redeem your code.

Redeem your Xbox code on a console:

1. Sign in to the correct Xbox LIVE account on your console.
2. Click the Xbox Home button located in the center of the controller.
3. Navigate to the Marketplace tab on your screen using the RB button. Select Redeem Code on the page.
4. Enter your 25 digits pre-paid code and enjoy!

Steam can be downloaded here: https://store.steampowered.com/about/

The recommended method for redeeming a Steam code is via the Client:

  1. Launch the Steam client and login to your Steam account.
  2. Click the games menu.
  3. Choose activate a product on Steam.
  4. Follow the onscreen instructions to complete the process.
How to redeem your PSN code on a console:
  1. Make sure you're signed into the correct PSN account, visit the PlayStation Store via your PlayStation device.
  2. Select the "Redeem Codes" option on the top right of the screen (for PS Vita, tap the options button on the bottom right).
  3. Enter the 12 digit voucher code at the bottom of this card and select "Continue".
  4. Follow the on-screen instruction to redeem the code.

First off, you must have Origin installed, which can be downloaded here: https://www.origin.com/nld/en-us/store/download

The recommended method for redeeming an Origin code is via the App/Client:

  1. Login to Origin with the EA account you would like your game added to.
  2. Click on the Origin menu at the top left.
  3. Select "Redeem Product Code"
  4. Enter the serial key provided.
  5. The game will be added to your "My Games" section of Origin.

Alternatively, you can also redeem your code via the web:

  1. Go to activate.ea.com.
  2. Log in with your EA / Origin account information.
  3. Enter your product code in the "Redeem Your Code" page

Here’s how to activate and install your Microsoft Office key in order to link it with your Microsoft Office account permanently. This will allow you to download the software directly and safely from Microsoft, and manage where you have the product installed in the future should you need to change computer.

Activating Office 2016 / 2019 / Visio / Project/ Access:

Step 1


Go to Office.com/setup, sign in using your Microsoft account, or create a new one. You’ll see your name if we detect your Microsoft account automatically.

Sign in with your Microsoft account, or create one
Step 2


Enter your product key (if prompted), select your country or region, and select your language.

Enter your product key and select your country or region and your language
Step 3


Select Next to finish the redemption process. Now you’re ready to install Office – See “Installing Office” steps at the bottom of this page.

Review your Office product

Redeeming an Office 365 subscription:

Step 1


Go to Office.com/setup, sign in using your Microsoft account, or create a new one. You’ll see your name if we detect your Microsoft account automatically.

Sign in with your Microsoft account, or create one
Step 2


Enter your product key (if prompted), select your country or region, and select your language.

Enter your product key and select your country or region and your language
Step 3


For uninterrupted service, provide payment info for recurring billing or leave off if you do not wish to be automatically billed at the end of your subscription. Now you’re ready to install Office – See installation steps below.

Review the details of your Office 365 subscription

Installing Office:

Step 1


Go to the Microsoft account, Services & subscriptions page and sign in using your Microsoft account.

Shows the Services & subscriptions page on account.microsoft.com
Step 2


Select Install for your Office product.

Shows the Install link on the Services & subscriptions page
Step 3


Select the options you want with the "Other options" link (such as 64-bit and language), and then select Install.

Shows the Install button in the Download Office dialog box

First you will need to install Avast Premier on your PC:

  1. Log into Windows as a user with administrator permissions and ensure no other application or antivirus software is running on your PC.
  2. Download the Avast Premier setup file: DOWNLOAD AVAST PREMIER, and save it in a familiar location on your PC (by default, downloaded files are saved to your Downloads folder).
  3. Right-click the downloaded setup file avast_premier_antivirus_setup_online.exe and select Run as administrator from the context menu.
  4. If prompted by the User Account Control dialog for permissions, click Yes (or Continue on older versions of Windows).
  5. To change the default setup language, click the current language at the top-right corner of the screen. Then click Install to proceed with default installation.
  6. Wait while setup installs Avast Premier on your PC.
  7. Click Continue on the screen below the message You are protected.
  8. Review the Avast Privacy Policy and click Continue.
  9. If prompted to protect your mobile device, use the relevant options according to your preference, or click the X icon to close the screen.
  10. When a network is detected, use the slider to select a Firewall mode:
    • Private Network: if you trust the network (for example, your home network).
    • Public Network: if the network is publicly shared (for example, the network at a cafe or airport).

Avast Premier is now installed on your PC and ready to use, but some components may not fully function until you restart your PC. The Avast user interface is accessible via the Avast system tray icon on your Windows taskbar or the Avast Premier icon on your desktop.

You now need to activate Avast Premier using your valid activation code provided by us, to do this, follow the below instructions.

To activate Avast Premier with an activation code:

  1. Right-click the  Avast icon in your system tray and select Subscription information.
  2. On the My licenses screen, click Enter a valid activation code.
  3. Type or paste your activation code into the text box and click Enter:
  4. Check your license details for the entered activation code. If you have an activation code for interchangeable products, you can click on a listed item and select an alternative license from the drop-down menu. Then click Continue to return to the My licenses screen.

Your Avast Premier license is now activated. The expiration date of your license appears under Licenses on this PC.

You can activate your license on the number of PCs the license is valid for at purchase.

Here is a list of the different Windows Server ISO download links you need in order to download the correct ISO to redeem your activation key.


Windows Server 2019 Essentials: https://www.microsoft.com/en-us/evalcenter/evaluate-windows-server-2019-essentials - Under start your evaluation, fill out your company details to download the ISO.

Windows Server 2019 Standard & Datacenter: https://www.microsoft.com/en-us/evalcenter/evaluate-windows-server-2019 - Select the ISO option under start your evaluation, click continue and fill out your company details to download the ISO.


Windows Server 2016 Essentials: https://www.microsoft.com/en-us/evalcenter/evaluate-windows-server-2016-essentials - Under start your evaluation, fill out your company details to download the ISO.

Windows Server 2016 Standard & Datacenter: https://www.microsoft.com/en-us/evalcenter/evaluate-windows-server-2016 - Select the ISO option under start your evaluation, click continue and fill out your company details to download the ISO.


Windows Server 2012 R2 Essentials: https://www.microsoft.com/en-us/evalcenter/evaluate-windows-server-2012-r2-essentials - Select the ISO option under start your evaluation, click continue and fill out your company details to download the ISO.

Windows Server 2012 Standard & Datacenter: https://www.microsoft.com/en-us/evalcenter/evaluate-windows-server-2012-r2 - Select the ISO option under start your evaluation, click continue and fill out your company details to download the ISO.


Windows Server 2012: https://www.microsoft.com/en-us/evalcenter/evaluate-windows-server-2012 - Select the ISO option under start your evaluation, click continue and fill out your company details to download the ISO.


SQL Server 2019: https://www.microsoft.com/en-us/evalcenter/evaluate-sql-server-2019-ctp - Select the EXE option under start your evaluation, click continue and fill out your company details to download the ISO.

SQL Server 2017: https://www.microsoft.com/en-us/evalcenter/evaluate-sql-server-2017-rtm - Select the EXE option under start your evaluation, click continue and fill out your company details to download the ISO.

SQL Server 2016: https://www.microsoft.com/en-us/evalcenter/evaluate-sql-server-2016 - Select the EXE option under start your evaluation, click continue and fill out your company details to download the ISO.

SQL Server 2014: https://www.microsoft.com/en-us/evalcenter/evaluate-sql-server-2014-sp3 - Select the ISO option under start your evaluation, click continue and fill out your company details to download the ISO.

Key points about OEM keys:

  • Cannot be used to directly upgrade from a previous version of Windows.
  • Requires a fresh installation, so please backup any data you require prior to starting.
  • Per Microsoft’s EULA regarding OEM, the product key is tied to the PC motherboard which it’s first activated on, there is no ability to transfer the key between machines afterwards. This means your key will be tied to the motherboard it is activated on, however can be re-installed on the same motherboard.
  • There is no phone support from Microsoft for OEM products as per Microsoft's EULA.
  • The below ISO links are provided for free as a convenient option to you and are not included as part of a sale.

Windows 10 Download Link & Install Guide:

Windows 10 Home & Pro: Here

 

Windows 8.1 Download Links:

Windows 8.1 Home: Download here

Windows 8.1 Professional: Download here

 

Windows 7 Download Links:

Windows 7 Home Premium: Download here

Windows 7 Professional: Download here

Windows 7 Ultimate: Download here

 

Troubleshooting:

If you have any issues with activating an OEM key it is usually because the activation server is having an issue (all too common) and we recommend using the toll-free phone activation service which in our experience resolves 99% of issues. To do this you can follow these steps:

1. Press and hold "Windows" key and press "R" on your keyboard.

2. Type "SLUI 04" in the Run window that pops up and press enter.

3. Click the drop-down menu, select your country and then click Next.

4. Call the Toll free number and follow instructions to generate confirmation ID to activate your Windows.

Here are the Windows 10 Enterprise ISO download links you need in order to download the correct ISO to redeem your activation key.


Windows 10 Enterprise: https://www.microsoft.com/en-gb/evalcenter/evaluate-windows-10-enterprise – Select the ISO – Enterprise option under start your evaluation, click continue and fill out your company details to download the ISO.

Windows 10 Enterprise LTSC: https://www.microsoft.com/en-gb/evalcenter/evaluate-windows-10-enterprise – Select the ISO – LTSC option under start your evaluation, click continue and fill out your company details to download the ISO.

  1. Firstly, you will need to download and install Uplay, Ubisoft’s download and games manager software (You can do this here: https://uplay.ubisoft.com/en-GB).
  2. Once it’s downloaded, run the application and select a directory to install Uplay in.
  3. If you don’t already have an account, you will be required to create one. Click create a new account to do this.
  4. Click the top left "3 line" button, and then click Activate a key.
  5. A product activation box will pop up. Paste in the Uplay activation key provided by us.
  6. Success! Your game will be activated and bound to your Uplay account.
  7. The game has now been added to your Uplay library where you can start the download.
  1. Head over to the Runescape pre-paid cards page here: http://www.runescape.com/store_locator and click "Activate Card" you will then be prompted to log into your account
  2. Enter your PIN here (no need to add spaces)
  3. Select your preferred package
  4. Hit 'redeem'
  5. That's it - you'll be taken to a confirmation screen, where you can confirm your package or hit 'cancel' in case you want to take one last look at your options.
Just head to the Passes & vouchers section of My Account (you will need to sign in which can be done here: https://www.nowtv.com/ie/sign-in), select the Apply a voucher link next to the relevant Pass type you've purchased, and enter your code.

eShop Credit

  1. First log in to your Nintendo account here: https://accounts.nintendo.com/login
  2. Select the Nintendo eShop icon on the HOME menu.
  3. Scroll left and select "Add Funds."
  4. Select "Redeem a Nintendo eShop Card."
  5.  Enter the 16-character activation code provided by us, then select "OK" to complete the transaction.
      • Please note, the letters o, i, and z are not used.

Game Code On Touchscreen Models

  1. If you haven't already, set up an Internet connection on the system.
  2. Make sure your system has the latest system update.
  3. From the HOME Menu, select the Nintendo eShop icon.
  4. Select "Menu," then select "Redeem Download Code."
  5. Tap the box that says, "Enter a download code."
  6. Use the touchscreen to enter the download code and tap "OK."
    • If a message appears that says that the code has already been used, it may have already been downloaded to the system. Games that have already been downloaded to your system can be redownloaded from the "Previously Downloaded Titles" area.
  7. Tap "OK" again.
  8. Select "Download Later" or "Download Now."
    • Items downloaded now will begin immediately.
    • Items downloaded later will begin when the system enters sleep mode.

Game Code On Switch

  1. Select “Nintendo eShop” on the HOME Menu to launch the Nintendo eShop.
  2. Select the account you want to use.
  3. Select “Enter Code” on the left side of the screen.
  4. Enter the 16-character download code.
    • Any letters and symbols not used with prepaid codes (i.e. O, I, Z, commas, hyphens, etc.) will be disabled from the on-screen keyboard.
  5. Select “Send” to confirm. The game will begin downloading once the code is confirmed.
    • The game icon will appear on the HOME menu, with a download status bar. The status bar will disappear once the game download is complete.
  1. To redeem a Netflix subscription, visit: netflix.com/redeem - Make sure you're signed into the correct account you wish to apply the subscription to.
  2. Enter the gift subscription code.
  3. If you're new to Netflix, you'll be prompted to start a new Netflix account. If you're an existing Netflix customer but you aren't signed in, click the sign in option under "Already have an account?"

Follow these steps to redeem a McAfee software activation key that you purchased from Vevo Digital.

After you redeem the key, you can download and install your McAfee software and activate your subscription.

  1. Open a web browser and navigate to: mcafee.com/activate
  2. Select your country and language.
    The registration page tries to select the correct region automatically, but it might not always get this right. Confirm that the region is correct before you continue.
  3. Type:
    • The activation code provided by us.
    • Your Email Address.
  4. Click Submit.
  5. When prompted, check that your Email Address is correct. If your email address is incorrect:
    1. Click Edit to return to the previous screen.
    2. Correct your email address.
  6. Click Verify.
    Your subscription is now activated.
  7. Follow the on-screen prompts to create a McAfee account and install your McAfee software.
https://www.youtube.com/watch?v=UIthE5zmrPs

iPhone, iPad, iPod touch

  1. On your iPhone, iPad, or iPod touch, open the App Store app.
  2. Tap Today, then tap  or your photo in the upper-right corner.
  3. Tap "Redeem Gift Card or Code," then sign in with your Apple ID.
  4.  Tap "You can also enter your code manually," then follow the prompts.
  5. Tap Done.
 

Mac or PC

  1. Open iTunes. If you're not signed in, sign in with your Apple ID.
  2. From the menu bar at the top of your computer screen or at the top of the iTunes window, choose Account > Redeem.
  3. Sign in with your Apple ID.
  4. Enter the code manually, then follow the prompts.
  5. Tap redeem when you're done.

On Mobile

  1. Open the Google Play Store app Google Play
  2. Make sure you're signed into the account you want to apply the credit to.
  3. Tap Menu Menuand thenRedeem.
  4. Enter your code.
  5. Tap Redeem.

On Computer

  1. Visit: play.google.com/redeem
  2. Make sure you're signed into the account you want to apply the credit to.
  3. Enter your code.
  4. Click Redeem.
  1. In order to proceed, you first need to have a Bitdefender Central account. If you need to create a new account or access your existing one, you can do so here: Bitdefender Central Signup
  2. Once logged in, follow these easy steps to activate your Bitdefender activation key:
  3. Click on the My Subscriptions panel, located on the left side of the window.
  4. Click the ACTIVATION CODE button, then type the code in the corresponding field.
  5. Finally, click on ACTIVATE.
  6. Your subscription is now activated and you’re ready to install on the devices you wish to protect.

You can add codes to your Blizzard account through the website or through the Blizzard Battle.net App. This includes game keys, Blizzard Balance codes, game time codes, gift codes, pets and mounts, and promotional codes.

Claim Your Code on the Website

To claim a code on the website:

  1. Log into your Account Overview
  2. Enter the code in the Redeem a Code box and click Redeem Code

Claim Your Code on the App

To claim a code on the Blizzard Battle.net App:

  • From the Games tab, click the Redeem a Code button found under the logo of any game
  • From the Shop tab, click Services and then Redeem a Code

Activation keys are delivered digitally in text or image format. Delivery is often instant, however on some occasions it may take up to 24 hours, please bear this in mind.

Once your order is verified (on some occasions proof of ID and/or address may be required) you will receive an 'Order Completed' email containing a link to the purchased product key(s).

Non-activation key products will have specific delivery information in the item description.

No, all of our products are delivered digitally in text or image format directly into the orders section of your account here on Vevo Digital.

This saves shipping fees as well as storage and handling costs so we can pass these savings directly onto you (which are significant). It also means you can get your item much faster than if it was shipped physically which could take several days.

Yes we do on all software products, for full details including how to claim and terms & conditions, please see the education discount page here

Absolutely not, unlike some of our competitors we do not charge any additional payment fees for any payment method you chose to use. We use PayPal as our payment processor as they're one of the most trusted and secure payment providers in the world.

If there is any currency conversion required for your purchase, PayPal will handle that for you and applies their own conversion rates, this is not a fee applied by us.

No we do not, unlike the big online marketplaces that charge extortionate 'buyer protection' fees we do not charge these for two simple reasons.

Firstly we know what we're selling is genuine as we don't have to rely on potentially unscrupulous third party sellers on our platform.

Secondly, in the very rare circumstance there is a problem with an item we have sold, we provide the support free of charge and feel it would be wrong to charge extra just to get you what you paid for.

Unfortunately all purchases on the Site are final, cancellations and returns for any reason, unless faulty on delivery, are not accepted once delivered to you on the Site. Our full Return & Refund policy can be found in our Terms & Conditions which each customer provides expressed acceptance to upon checkout.

Absolutely yes! We sell only 100% genuine and legal activation keys and license codes.

Unfortunately some of our competitors have given this industry a bad rep for selling keys which shouldn't be sold to consumers. We can 100% assure you we do not follow in their footsteps.

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